Support
Email support@roofgo.co or use the contact form. A real person reads every message, and we aim to reply within one business day. Tell us your company name and, if it is about a property, its address, so we can find it quickly. Signed-in users can reach the app at app.roofgo.com.
Service status
We do not have a public status page yet. If part of RoofGo is down, the app says so on the screen where it happens, and you can always email us to check.
Help topics
Getting started
Sign up, add your company details and logo in Brand Studio, set your prices in the Price Book, then tap a roof on the map. The free demo shows the whole loop without an account.
Measuring and Property Credits
One credit is one fresh measurement. Failed measurements are free, and re-measuring the same house within 30 days is free. Always check a measurement on site before you sign a contract. Plans and overage are on Pricing.
Proposals and homeowner links
Open a property, check the estimate, then email it, text the link from your phone, or print it. You can see when a homeowner opens it.
Door knocking and storms
Mark doors as you go and your whole team sees them. Storm maps show NOAA radar estimates, not damage findings, so inspect before you tell a homeowner anything. See RoofGo Storm.
Office mailers
Reps request a mailer from a property; the office prints and posts it and marks it mailed. RoofGo never mails anything itself.
Billing
Owners and admins can change plans, update the card, see invoices and cancel from Billing in the app. Cancelling keeps access to the end of the period you paid for.
Your team and roles
Invite people from Team and pick their role. Removing someone takes effect on their next tap, and their customers stay with the company.
Exporting data and deleting your account
The owner can download the company’s data from Account in the app. Anyone can delete their login there. See Deleting your account.
Privacy and security
Read the Privacy Policy, the Data Processing Addendum and how we look after your data on Security.